Metody, prostředky a specifika reinženýringu procesů ve veřejné správě

This work tries to outline means, which can be used to improve efficiency of public administration. It does it by an exploitation of relevant sources containing actual facts. Simultaneously it tries to summarize the specifics of public administration reengineering and also mentions some methods, methodologies and standards, which can be used for public administration transformation. This work contains a list of challenges and tasks, which should be solved in a scope of this object area and also an overview of the most important actual approaches applied during transformation of public administration. Thanks this it documents a state of the public administration reengineering in our country and also abroad (concretely in Europe and in the United States of America). This work tries to solve one of the tasks of the mentioned issue thanks theories of a social and cultural anthropology by a creation of a reference model, which displays a way of a social capital formation among citizens of a country. The social capital catalyzes creation of efforts to change a form and heighten a quality of public administration provided services and it's also one of the conditions necessary for creation of a new form of public administration, which will fully use the possibilities of a contemporary information society.