Modelování vybraných procesů Úřadu MČ Praha 4

This work consists of theoretical and practical part. The theoretical part provides an introduction to the problems of public administration and local government in particular. It deals with municipalities, their legislation (Act on Municipalities and the City of Prague), types, responsibilities, authorities and the difference between self-dependent and devolved matters. It puts municipality into the context of eGovernment, presents two types of classification of eGovernment and highlights the specifics of administrative duties to which belongs also an electronic identity card (eOP) issue. It deals with a history and a purpose of the identity cards and with requirements they are connected to. A large part discusses the eOP, its differences from previous types, functionality, advantages and disadvantages that it brings, and its safety. It describes the procedures and the requirements for its issuance, proposes some improvements and looks into its future. It doesn't forget to evaluate the project of the eOP. It briefly mentions the process modeling. In the practical part is created a new classification of the services of eGovernement and outlines probably the first complex methodology for such classification. In here there is developed an extensive detailed process model describing the issuance of the eOPs in the Prague 4 City District office, measured this service and evaluated its effectiveness. Then survey focused on citizens' views on electronic identity cards and on the procedure of their issuance is processed.