Marketingový výzkum loajality zákazníků multikina Cinema City

The goal of this thesis is to acquaint the reader with the issue of customer loyalty to the operator of Cinema City, and, by using quantitative research with some elements of qualitative research, to find out how many visitors to this company are loyal. The work is divided into four parts; the first three are rather theoretical. The first chapter deals with the explanation of the concept of marketing, characterises the marketing concept, marketing segmentation and customer typology. The second part explains what is meant by the term "loyalty" and why it is so important for the company to build customer loyalty. The third chapter relates to marketing research and its phases. In the conclusion of this chapter there is a questionnaire. In the last part of the work, the history of multiplex cinemas up to the present is briefly mentioned, the Cinema City company is presented; moreover, the results of the author's own research, conducted by the questionnaire method in which respondents were visitors to the Cinema City multiplex cinema, are presented.