Analýza využití workflow produktů

The thesis is focused on workflow processes and systems for their design and management. It tries to show readers more familiar way with the nature of these systems and features that should support. It tries to accomplish three goals. The first goal is to determine the criteria by which you can judge the quality of workflow management system. These criteria must be sorted by the importance of specific situations, which are designed weighting of the criteria and technique for their calculation. The second goal of this work is the selection of appropriate tools for testing and subsequent practical test, focusing on appointment criteria and metrics selected for their assessment. The third goal is the inclusion of a practical example of a real process design modifications to make it suitable for using of workflow system to increase its effectiveness. Selected process is the transfer of information between school studies and legal guardians of students by e-mail, prepared for Secondary school, Dubno. The thesis is splitted in two halves for achieving the objectives of the work.The first two chapters are about the theoretical introduce, what benefits can bring the use of workflow systems and what steps to take to be able to effectively and meaningfully utilized. These informations were used from the literature focused primarily on workflow and process management. The third chapter focuses on the practical part, where the selected studies focused on the evaluation criteria workflow systems, build a suitable combination of the current set of criteria and application to selected systems management workflow. In the last chapter of the thesis are processed informations obtained from employees of SOS and SOU Dubno and where is described the current state of that process, a proposal how to make it more effective with using workflow system. Contribution of this thesis is the first assess of the current state workflow on the market and, secondly, the possibility of its use to increase the efficiency of the administrative process SOS and SOU Dubno.