Performance management v oblasti IT podpory firem

Aim of this work is to familiarize the reader with the complexity of providing IT support in a corporate environment and with the possibilities for its successful management using modern approaches such as ITIL and performance management. Furthermore, the realization of large amounts of data in various forms, which are available to us. And show of sample analysis and data presentation of the selected data file. The resulting data will be used for evaluation of the quality of user support and for performance management. Current key performance indicators of selected IT department and appropriate recommendations resulting from data analysis and experience will be introduced in practical part of the work.