eGovernment ČR z pohledu občana

This master thesis focuses on an evaluation of eGovernment of the Czech Republic from a citizen's perspective. The main goals of this thesis are to give an overview of services provided by the government to citizens in electronic way, to evaluate Czech eGovernment in comparison to foreign countries and to explore the relationship between Czech citizens and eGovernment. The goals will be accomplished by the research of literature resources concerning Czech eGovernment and by analysis of international studies which evaluate eGovernment from a global, world-wide, point of view. The relationship between citizens and eGovernment of the Czech Republic will be explored via a questionnaire survey, within which citizens' satisfaction with particular services, broadness and frequency of usage of eGovernment services will be examined, along with the citizens' opinion on innovations, which could be introduced in Czech eGovernment. The theoretical part of this thesis is comprised of an overview of Czech eGovernment services, followed by an evaluation of Czech eGoverment in relation to a number of foreign eGovernments. The questionnaire survey, together with the Czech eGovernment evaluation, and with the suggestions of innovations to be introduced in Czech Republic, forms the practical part of this thesis.