Hodnocení e-Word Of Mouth českých bank na Facebooku a webových komentářích

The diploma thesis analyzes internet discussions and Facebook sites that relate to banks and banking products. This analysis has been prepared for the potential value for marketing purposes, but also for other users outside the field of marketing. The main objective is to propose a regularly administered overview containing metrics and characteristics, which would provide information about the current status of the topics that were discussed at the monitored data sources. At first are described the methods of marketing research regarding to the possibility of obtaining data based from Internet discussions. Next are described the intermediate objectives. The base is description of downloading data from the mentioned sources. There have been identified two web pages and Facebook profiles of five banks, which are the data sources. Another objective is to create Java programs for downloading data and storing them in Elasticsearch. This data is enriched by sentiment analysis of users' comments. The main objective is based on defined metrics and characteristics that will be displayed. Subsequently, the data are analyzed using the proposed visualization in the application Kibana. The resulting data are interpreted, and there is designed a form of their distribution, which is the main objective of this work. The contribution of this work is the description of the processing of data that can be obtained from the website and public Facebook profiles with emphasis on their content, and their further enrichment and finally data visualization designed for wide range of audience.