Změny procesů přijaté za účelem dosažení cílů finančního plánu 2015 -- 2017 společnosti prodávající úvěrové produkty

The subject of my thesis is the optimization of selected business processes in the specific company. These are processes, which optimization will lead to save time, money and will generate additional income and increase the current level of profit significantly. In my thesis, I proposed several indicators of metrics and describe new information systems that will be part of optimized processes. In the first part I present the theoretical aspects and the transition from functional to process management, modeling based on different methodologies, standards and measuring the performance of individual processes. In the next chapter I am dealing with the practical application of theoretical knowledge on a specific company. First I briefly introduce this company, define its position in the market, and going through complex of strategic analysis. Next I give solution how to find out the problematic aspects of the most critical processes and then I suggest optimization. An important part of this thesis are suggested metrics and indicators for these metrics, which are monitored and evaluate targets of each individual process and thus his successful implementation. After incorporating the proposed optimization, the company has significantly shifted not only in monitored metrics, but will also increase its value. These ideas I will summarize in the end of the work.