Hodnocení kvality univerzitního informačního systému

This bachelor thesis focuses on a particular university information system currently used by University of Economics and Czech University of Life Sciences. Main goal was to evaluate system quality from the perspective of its common user -- university student. The evaluation was based on a detailed analysis of students' requirements on the system. These requirements were extracted through interviews and verified through a questionnaire survey. The thesis itself is divided into theoretical and practical part. In the theoretical part is at first determined what quality and information system is. Further is briefly described the international standardization of the quality and quality characteristics according to the selected ISO/IEC 25000 SQuaRE standard. Subsequently these characteristics are combined and used to compile questions for interviews. In the practical part, I'm initially setting questions for interviews using characteristics of quality to which I'm assigning scales according to my subjective estimate of importance and then interviewing individual students from both universities. Problem areas of system quality are determined from these interviews. System requirements are defined from these areas which were verified using questionnaire survey in which students had the opportunity to comment these requirements. The results of the survey are described both verbally and graphically, while the requirements verification is conducted and on its basis it's determined which requirements are significant and which are not. The last chapter deals with the solution of these requirements through systemic changes and recommendations. The main contribution of the thesis lies in the practical application of standards contained in the new series of standards ISO/IEC 25000 SQuaRE dealing with the quality of the software and the subsequent formulation of user requirements together with suggestions on how to satisfy these requirements.