Uplatnění Lean managementu v ubytovacím zařízení

Master thesis Application of Lean Management within accommodation services is focused on the practical use of Lean philosophy on specific processes in the hotel Pension Vráž. The work is structured in two parts. The first methodological part is focused on the introduction of Lean Management through its history, it describes the philosophy of Toyota Production System and finally the theoretical structure of the project and methodological tools. The practical part is structured into five parts using DMAIC project approach. Analyzed company whose process of accommodation is later mapped is presented here. Based on the definition of the current situation, the measurement and analysis are determined procedural shortcomings intended for further exploration. At the end of this work there are steps designed to improve the provided services which also serve as a first step towards a philosophy of continuous improvement in the company.