Hodnocení spokojenosti pacientů a zdravotnického personálu v Nemocnici Pelhřimov, p.o

This work focuses on investigating the levels of employee and patient satisfaction in Hospital Pelhřimov. Employee satisfaction is investigated by a quantitative method - a questionnaire; patient satisfaction by semi-structured interview. The aim of the work is to evaluate the general level of satisfaction and determine its influencing factors as well as to generate suggestions for possible future improvements.In general quite high levels of patient satisfaction were observed. Varying levels of satisfaction among some patient are explained by correlation with their initial expectations. Particular suggestions were generated, potentially contributing to increase in future satisfaction.Among the employees general levels of satisfaction with particular aspects of work were quantified. These aspects include work equipment, education and training, employee benefits and others. Based on the results suggestions were made as to what aspects should be given attention in future efforts to increase patient satisfaction.