Služby e-Governmentu v České republice se zaměřením na katastr nemovitostí

This thesis deals with the evaluation of the current state of provision of online services of public administration to citizens of the Czech Republic and focuses on services provided by the Land Registry. The reason for this topic was to point out the great ignorance of these services among citizens, which persists despite the fact that these services have been provided for a long time and one could say that they are now widely available among the citizens. The issue is described from two different angles, first from the perspective of the citizens, second from the perspective of the provider. The main aim of the work is to assess the services of specific providers in breadth, speed and price. Furthermore, an analysis of whether the services provided to citizens online correspond to their needs and knowledge. These targets were met by a questionnaire inquiry, user and provider inquiries and mystery shopping. In the context of the investigation of this diploma thesis, due to both quantitative and qualitative research, the issue was at least closer to a broader spectrum of citizens. The results of the post-evaluation analysis have shown or reversed the anticipated opinions and serve to advise on the dissemination of knowledge about the provision of online services. As final result, I have assessed my recommendations on better implementation of online public administration services.