Optimalizace a analýza zralosti procesů ve vybrané organizaci

The diploma thesis deals with the issues of business processes and reengineering. The aim of the diploma thesis is to analyze and propose modifications to the selected company process, to make a time study and to describe the benefits of modifying the process for optimization. In the introduction the diploma thesis characterizes the process, its importance and possible usage in selected companies. Following part is aiming on literary research focused on business processes, process management and reengination. The theoretical part of the thesis is supplemented by the area of tax refund from cross-border transactions. The diploma thesis has an application character in which the researched issue is the processing of applications for tax refunds in a selected organization. For the purposes of the work, only the processes related to the refund of value added tax were selected. The ARIS Express program and the BPMN methodology were used to process the analytical-practical part of the work.