Fluktuace v podnicích cestovního ruchu

The aim of the diploma thesis is to identify the main causes of high turnover in the hotel industry, and to evaluate the possibility of eliminating these causes, in order to increase the willingness of employees to work in the organization for a long time. The first part of the thesis focuses on the explanation of the concept of turnover and on the analysis of the consequences and costs that the turnover brings. At the same time, the work also deals with the factors that affect employee turnover, employee motivation and the link between turnover and job satisfaction. Semi-standardized interviews with employees of the Vienna House Diplomat Prague were used to identify the most common causes of employee turnover. The final part of the work contains a discussion of research results and recommendations that would help hotels reduce staff turnover and increase the willingness to stay in the organization for a long time.