Optimalizace procesů a nastavení procedur pro L2 podporu logistického modulu IS

In the logistics field, it is crucial to set the processes and be led by them, so the right goods are transported, in a perfect quality at a right time. Unavailability of goods or delayed deliveries can mean the loss of the customer. In today’s world, it is necessary to use a wide variety of logistics systems and application for those processes. Therefore, this diploma thesis focuses on process optimalization and setting up procedures for the second level support team of the IS logistics module in the environment of a retail company. The aim is to analyse the current environment, document it, describe selected processes and then optimize them. The analysis of the current environment will be carried out based on own observation and in depth interviews with stakeholders. Furthermore, several selected processes will be documented and proposal of optimalization will be presented. The overall documentation of the processes and the proposal for their optimizing will be evaluated by the same persons through a structured interview. The optimalization proposal and interview structure will be based on own experience and best practices such as ITIL and COBIT.