Analýza spokojenosti pacientů trpících věkem podmíněnou makulární degenerací vybrané oční kliniky

The bachelor's thesis examines the satisfaction of patients with age-related macular degeneration of a selected eye clinic from the point of view of the services provided as part of their anti-VEGF treatment. To carry out the monitoring, a satisfaction questionnaire was created, which was inspired by the ambulatory dimensions of the project Quality through the eyes of patients and factors influencing the satisfaction of ophthalmological patients. The questionnaire was distributed to patients at regular visits on the day of treatment. The analysis was performed using descriptive statistics, contingency tables and a statistical test. From the resulting data, it was found that patients are very satisfied with the services provided, especially they appreciate the approach of the nurses. Of the dimensions, emotional support and follow-up care were most appreciated. On the contrary, they looked for deficiencies with continuous information and with less time spent in the clinic. High patient satisfaction reflects the good quality of services provided by the eye clinic.