This diploma thesis deals with green marketing and its impact on consumer behavior in the cosmetics market with a focus on generation Z and Lancôme brand which belongs to the L’Oréal Group. The main purpose is to identify the motives, preferences, and attitudes of generation Z consumers during their decision process of the purchase of luxury cosmetics brand Lancôme. Further then propose changes in the communication plan of Lancôme in Czechia with the aim to reach and acquire generation Z consume... zobrazit celý abstraktThis diploma thesis deals with green marketing and its impact on consumer behavior in the cosmetics market with a focus on generation Z and Lancôme brand which belongs to the L’Oréal Group. The main purpose is to identify the motives, preferences, and attitudes of generation Z consumers during their decision process of the purchase of luxury cosmetics brand Lancôme. Further then propose changes in the communication plan of Lancôme in Czechia with the aim to reach and acquire generation Z consumers. First five chapters are focused on literature research related to green marketing, luxury and sustainability, consumer behavior and characteristics of generations. The following two chapters introduce L’Oréal Groupe and Lancôme brand and their sustainable approach. The last three chapters are focused on marketing research in the form of questionnaire, data analysis and recommendations for changes in the communication plan of the Lancôme brand with the aim to reach and acquire generation Z consumers. |