Analýza a optimalizace procesu řešení požadavku na výměnu zařízení a přenos uživatelských dat v Institutu klinické a experimentální medicíny

The thesis deals with the analysis and optimization of the process of user device exchange in the IT department of the Institute of Clinical and Experimental Medicine. It is a process that begins with the end user submitting a request for exchange and ends with the handover of the prepared device. The main objective of the work is to analyze the process in the mentioned environment and then propose changes to improve its flow. First, the facility in which the work is performed is introduced. Then, general information about information systems in healthcare is given, followed by a description of the information system of the named institute. The next section deals with an introduction to processes and process modelling followed by an analysis of the process, including the creation of a model. Subsequently, problematic parts and requirements in the process are identified. These are further used to develop a proposal for changes. In the last part, the proposals are presented to members of the IT department who comment on their applicability in terms of process improvement. All changes are considered suitable for future inclusion in the process. Finally, the results of the work and its benefits to the IT department and end users are summarized.