COBIT 2019 and ITIL v4: Moving Away or Closer?
Název práce: | COBIT 2019 and ITIL v4: Moving Away or Closer? |
---|---|
Autor(ka) práce: | Myint, Su Yee |
Typ práce: | Diploma thesis |
Vedoucí práce: | Svatá, Vlasta |
Oponenti práce: | Zbořil, Martin |
Jazyk práce: | English |
Abstrakt: | This research study will explore the relationship between these well-known IT Management frameworks (COBIT and ITIL) and analyze the latest versions of these two frameworks in the context of IT Governance and Service Management. This research begins by discovering the evolutional developments and reviewing the key principles of each framework. Then it goes through a comparative analysis, observing the core components, processes, and practices of COBIT 2019 and ITIL v4. After that, the study will proceed with both primary data and secondary data analysis for this research work to achieve the research goal which is to observe COBIT and ITIL frameworks are getting convergent or not in their latest versions. Analysis results from the secondary analysis and the findings from the awareness level of IT professionals (respondents of the primary data collection process) will be discussed and the study will be demonstrated their correspondence with its research questions highlighting whether those findings of this research work did really fulfill the research objective or not eventually. |
Klíčová slova: | COBIT 2019; ITIL v4; IT governance; Service management; IT Management Practices |
Název práce: | COBIT 2019 and ITIL v4: Moving Away or Closer? |
---|---|
Autor(ka) práce: | Myint, Su Yee |
Typ práce: | Diplomová práce |
Vedoucí práce: | Svatá, Vlasta |
Oponenti práce: | Zbořil, Martin |
Jazyk práce: | English |
Abstrakt: | This research study will explore the relationship between these well-known IT Management frameworks (COBIT and ITIL) and analyze the latest versions of these two frameworks in the context of IT Governance and Service Management. This research begins by discovering the evolutional developments and reviewing the key principles of each framework. Then it goes through a comparative analysis, observing the core components, processes, and practices of COBIT 2019 and ITIL v4. After that, the study will proceed with both primary data and secondary data analysis for this research work to achieve the research goal which is to observe COBIT and ITIL frameworks are getting convergent or not in their latest versions. Analysis results from the secondary analysis and the findings from the awareness level of IT professionals (respondents of the primary data collection process) will be discussed and the study will be demonstrated their correspondence with its research questions highlighting whether those findings of this research work did really fulfill the research objective or not eventually. |
Klíčová slova: | COBIT 2019; ITIL v4; IT governance; Service management; IT Management Practices |
Informace o studiu
Studijní program / obor: | Information Systems Management |
---|---|
Typ studijního programu: | Magisterský studijní program |
Přidělovaná hodnost: | Ing. |
Instituce přidělující hodnost: | Vysoká škola ekonomická v Praze |
Fakulta: | Fakulta informatiky a statistiky |
Katedra: | Katedra systémové analýzy |
Informace o odevzdání a obhajobě
Datum zadání práce: | 12. 10. 2023 |
---|---|
Datum podání práce: | 26. 6. 2024 |
Datum obhajoby: | 27. 8. 2024 |
Identifikátor v systému InSIS: | https://insis.vse.cz/zp/85965/podrobnosti |