Řízení vymáhání pohledávek na vybraném MěÚ

The diploma thesis deals with the issue of debt collection arising in the state administration. Specifically, it concerns arrears and debts of citizens towards the municipal office. The aim of the thesis is to verify, document and propose an adjustment of the processes in the financial management of debt collection at the Jihlava City Hall. The starting point for achieving the goal is the analysis of the processes of collection of ordinary debts and debts in the process of debt relief, i.e. in insolvency proceedings. Another methodological tool is the comparison of the results of a questionnaire survey at three city offices. The answers to the questionnaire questions are used to find an answer to the research questions. By comparing the satisfaction rate of debts collected by the employees of the Jihlava City Hall themselves, bailiff offices, the Customs Administration of the Czech Republic and by registering debts in insolvency proceedings, the success rate is determined. Debt collection by the employees themselves in the debt collection section of the MMJ economic department is effective for the office and the wage costs incurred will definitely be returned to the city budget.