Zlepšování procesů v oblasti služeb

This thesis deals with the application of Lean Six Sigma [LSS] principles to improve processes of a festival. The theoretical part presents findings from operations management for services, the use of Lean Six Sigma in services and the DMAIC methodology. The practical part deals with the application of LSS methods to the festival Posviť si na budoucnost. The bachelor's thesis aims to propose improvements to the current processes of the education and work festival Posviť si na budoucnost using the aforementioned Lean Six Sigma methodology, specifically the DMAIC framework. The DMAIC framework serves as a guide to finding and implementing beneficial improvements. A questionnaire filled out directly at the festival was used to determine the opinion of the main customer. Thanks to the analysis of the data from the questionnaire, it was found that a suitable area for improvement is orientation at the festival and shortening the time it takes to find exhibitors' stands. Therefore, a new layout was proposed along with other changes, such as the appearance of the area map.