Komunikační bariéry v řízení kybernetické bezpečnosti: Perspektiva středního managementu

This bachelor’s thesis examines the communication barriers that arise during the interpretation and dissemination of safety guidelines in organizations from the perspective of middle management. The theoretical section is based on the concepts of sensemaking, strategic ambiguity, safety culture, and the theory of protective motivation. The research was conducted using a qualitative method through semi-structured interviews with five respondents from two groups: middle managers and technically oriented specialists. The data were analyzed using reflexive thematic analysis according to Braun and Clarke, using in vivo coding. The analysis revealed five themes: pragmatic adaptation of rules, dilution of information within the organizational hierarchy, resistance and safety fatigue, the digital divide, and reluctance to admit lack of knowledge, as well as the role of top management as a prerequisite for safety culture. The results show that middle management acts as a translator and filter of guidelines, a process complicated by employee resistance, differences in digital literacy, and insufficient support from leadership.