Kaizen a aplikace jeho principů pro zkrácení čekací doby pacientů ve vybraném zdravotnickém zařízení

This bachelor's thesis deals with the application of the principles of the Kaizen management philosophy in order to shorten the waiting time of patients in the outpatient operation of the EUC Mamocentrum Pardubice. The main objectives of the thesis are to identify bottlenecks in terms of time waste in the processes of the outpatient tract and to create a proposal for the Plan phase of the PDCA cycle. In the practical part, research was conducted using the direct observation method Gemba Walk and quantitative research using the Time and Motion data collection technique to analyze waste (Muda) at two receptions. Although there was no statistically significant difference in the proportion of time waste between these receptions, the research revealed a high error rate (84%) when patients filled out paper questionnaires that were handed out by nurses at reception 1. Based on the data obtained, corrective measures were proposed, including structural adjustment of the questionnaires and the introduction of digitalization of the forms using QR codes. These measures aim to reduce the administrative burden on staff and streamline the registration process.