Aplikace nástrojů pro identifikaci, modelování a řízení procesů a procesního reengineeringu na vybraný proces zkušební laboratoře

The thesis is focused on process approach in organizations, process management and process reengineering. Initially, author of the thesis critically evaluates chosen topic by comparing mainstream opinions in process approach, process management and process improvement. Information gained by this comparison is further applied in research hereinafter performed. This research consists of case study whose subject is process of testing laboratory. The main purpose of this process is to manage flow of samples through this laboratory. At the beginning of the research, the author explores the process by Business Process Modelling Notation. The author further defines suitable key performance indicators (KPIs) that are used to measure process performance afterwards. These KPIs are calculated from data collected about the process under research. In the next part of the research, changes of the process are performed in order to positively influence the KPIs. These KPIs are measured again after the changes were applied and effect of these changes on KPIs is evaluated.