Proces sensemakingu a identifikace vzorců chování a dovedností pro zvládání nečekaných situací ve strojírenském odvětví

The Master´s thesis uses qualitative research to identify factors and behavioral patterns that support the sensemaking process and contribute to successful coping with unexpected situations. The aim of the thesis is to identify factors and behavioral patterns and the associated knowledge and skills of employees in managerial and leadership positions that support the sensemaking process and thus contribute to the successful management of unexpected events in companies operating in the engineering industry. The sub-objective is then to determine the impact of the covid-19 pandemic on these companies and to define the changes that companies had to make in order to continue working in this turbulent time full of unexpected situations. Based on interviews conducted with respondents in managerial and leadership positions in engineering firms and subsequent analysis, the factors that support sensemaking are the education and experience of employees, problem analysis and decision-making within the collective, the resources available to the firm, and the creation of a work environment and motivating conditions. These factors influence and enable managers and other employees to use behavioral patterns that support sensemaking. Behavioral patterns include communicating, noticing or nipping problems in the bud. Under the influence of the covid-19 pandemic, companies have had to update information about their environment more frequently, they have had to make greater efforts to discover the true cause of the problem, and they have also had to learn lessons for the future and begin to prevent situations.