Reducing operational costs of public service by accepting conception of the "paperless office"

The goal of this study was to confirm or to reject author's assumption, that is, within the frame of ongoing reform of public service during the formulation and implementation of information systems in the public service authorities, was aimed not just for functionality (performance, reliability, safeness) of these systems, but at least equally for their operational economization too. In this study, the conception of the paperless office has thought to be the symbol of purposeful, effective and economical system, of which realization is the result of perfect former preparation, inter alia, reengineering (analysis, revision, reduction and optimization) of existing processes. Only the most necessary assortment and quantity of paper documents which circulate within the given system is the evidence of such preparation. By gathering and processing information about the conception of the paperless office, about history of formulation and implementation of information systems in the public service authorities, by studying Theory of bureaucracy, and finally, by processing data from questionnaire itself, filled by public service authorities (bureaus), has author received sufficient quantity of relevant information to reject stated assumption. At the end of the study author introduces set of remedies, of which direct or transposed result should be savings in operational costs of public service.