Opportunities for improvement of hotel’s quality system
| Thesis title: | Možnosti zlepšování systému kvality v hotelu |
|---|---|
| Author: | Straňáková, Eva |
| Thesis type: | Diplomová práce |
| Supervisor: | Indrová, Jarmila |
| Opponents: | Bakos, Tomáš |
| Thesis language: | Česky |
| Abstract: | Práce se zabývá možnostmi zlepšování systému kvality v hotelu. Cílem práce je zhodnotit nynější řízení kvality ve vybraném hotelu z hlediska připravovaného národního Systému kvality služeb Q v cestovním ruchu ČR, který vychází z požadavků kvalitativních systémů jako je Model Excelence EFQM a normy ISO 9001:2009. |
| Keywords: | cestovní ruch; ubytování; kvalita; systémy managementu kvality; hotelnictví |
| Thesis title: | Opportunities for improvement of hotel’s quality system |
|---|---|
| Author: | Straňáková, Eva |
| Thesis type: | Diploma thesis |
| Supervisor: | Indrová, Jarmila |
| Opponents: | Bakos, Tomáš |
| Thesis language: | Česky |
| Abstract: | The thesis is focused on opportunities for improvement of the hotel's quality management. The main goal is to evaluate and improve current quality management in the chosen hotel with emphasis on the National quality system. The system should come into effect latest in 2015 and it is based on requirement of quality management systems such as the EFQM Excellence model and ISO 9001:2009. |
| Keywords: | tourism; hospitality; accommodation; quality; quality management systems |
Information about study
| Study programme: | Mezinárodní ekonomické vztahy/Cestovní ruch |
|---|---|
| Type of study programme: | Magisterský studijní program |
| Assigned degree: | Ing. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of International Relations |
| Department: | Department of Tourism |
Information on submission and defense
| Date of assignment: | 27. 6. 2011 |
|---|---|
| Date of submission: | 5. 12. 2011 |
| Date of defense: | 12. 6. 2012 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/32501/podrobnosti |
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Supervisor's review
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