| Thesis title: |
Návrh a podpora support procesu ve firmě eWay System s.r.o |
| Author: |
Pejšek, David |
| Thesis type: |
Diplomová práce |
| Supervisor: |
Pour, Jan |
| Opponents: |
Maryška, Miloš |
| Thesis language: |
Česky |
| Abstract: |
Práce se zabývá analýzou stávajícího stavu služby servisní podpory ve společnosti eWay System s.r.o. a její optimalizací. Cílem práce je navrhnout způsob, pomocí kterého by bylo možné sledovat efektivitu běhu služby servisní podpory a ten pak ve firmě implementovat. |
| Keywords: |
Servisní podpora; Helpdesk; Optimalizace |
| Thesis title: |
eWay System s.r.o support service optimalization |
| Author: |
Pejšek, David |
| Thesis type: |
Diploma thesis |
| Supervisor: |
Pour, Jan |
| Opponents: |
Maryška, Miloš |
| Thesis language: |
Česky |
| Abstract: |
Thesis analyses actual state of service support in eWay System s.r.o. company. Goal of this thesis is to define possible optimalizations of this service and implement them into real company's environment. |
| Keywords: |
Service support; Helpdesk; Optimalization |
Information about study
| Study programme: |
Aplikovaná informatika/Informační systémy a technologie |
| Type of study programme: |
Magisterský studijní program |
| Assigned degree: |
Ing. |
| Institutions assigning academic degree: |
Vysoká škola ekonomická v Praze |
| Faculty: |
Faculty of Informatics and Statistics |
| Department: |
Department of Information Technologies |
Information on submission and defense
| Date of assignment: |
12. 3. 2013 |
| Date of submission: |
30. 6. 2013 |
| Date of defense: |
2016 |
Files for download
The files will be available after the defense of the thesis.