Management kvality jako nástroj zvyšování efektivity municipalit

The aim of this thesis is to define methods and techniques of quality management as a tool for improving the efficiency of municipalities. The theoretical part deals with the concept of quality and its management, the European Union's attitude and the basic methods of quality management in municipalities. Especially, the method of the Common Assessment Framework (CAF) is discussed. Finally, the theoretical background characterizes the town of Sušice, its activity and the functional composition of the municipal authority in Sušice. In the practical part, the CAF model is implemented into the municipal authority in Sušice. It provides a report describing the results of self-assessment, information about the evaluation team, procedures and forms of assessment, and responses to the questions of the CAF model. The outcome includes the evaluation of individual criteria, the summary of results using the SWOT analysis and a draft of the improvement plan.