Analýza výkonnosti pracovníků na Service Desk

The thesis Performance Analysis of employees on the Service Desk to be engaged in evaluating and rewarding performance of employees working on the Service Desk. The work is divided into two parts. The theoretical part examines possible ways of evaluating and rewarding performance of employees. The practical part proposes a solution which demonstrates the real performance of employees, set of financial rewards commensurate with their performance and propose the implementation of modified assessment and reward performance.