Návrh SSBI Řešení pro Hodnocení Výkonnosti Dodavatelů

This bachelor thesis details the design of a Self-Service Business Intelligence (SSBI) solution for assessing the performance of IT service suppliers in a corporate setting. The primary aim is to automate reporting through a Power BI dashboard, which enhances visibility into supplier performance, focusing on adherence to Underpinning Contracts (UCs). The research begins with a thorough literature review encompassing business intelligence, SSBI, and data visualization, followed by a detailed analysis of the company's current performance assessment methods and the role of underpinning contracts. The development of the dashboard involved close collaboration with company stakeholders and suppliers, prioritizing data accuracy, functionality, and ease of use. The Power BI dashboard was carefully designed to provide a detailed analysis of supplier performance, particularly in relation to incident resolution. Having undergone extensive testing, the dashboard is now actively utilized by key users, offering up-to-date insights, and enhancing decision-making processes regarding supplier management.