Zhodnocení využití nástrojů eGovernmentu: komparace praktického využití mezi obcemi s různou úrovní přenesené působnosti

This bachelor thesis deals with the use of eGovernment tools in municipalities with different levels of delegated competence. The aim of the thesis is to assess whether the implementation of eGovernment tools in municipalities with different levels of delegated competence has led to more efficient and simpler processes in the provision of public services. The thesis situates the topic of eGovernment in the theories of public administration and presents a general overview of the time sequence of the emergence of each tool. The progress of implementation of eGovernment tools in municipalities with different levels of delegated competence is then compared with this overview. Furthermore, the thesis summarizes the overview of the objectives set by the different government strategies in the period 2010-2021. Twelve interviews were conducted with various representatives of all types of municipalities from the Liberec and Central Bohemia regions to obtain data. The comparison of data and information from the interviews shows that the implementation of new eGovernment tools does not always bring only a streamlining of processes in the authority. Non-optimal communication from the state is frequent, which brings complications to the municipalities in the performance of the office. On the contrary, the interconnection of individual eGovernment tools brings more efficient processes and simplification of work to authorities. An analysis of the implementation of eGovernment tools with respect to time shows that disparities between different types of municipalities are common. However, there are also cases where implementation is taking place in the same way in different types of municipalities and in accordance with the state's timetable.