Kritické kompetence pracovníků bílých límečků v kontextu digitální transformace

Organisations are currently facing pressure from the practically inevitable digital transformation, which is forcing them to increase their demands on staff competencies. In fact, strong workforce competencies represent a significant resource for organisations that can greatly assist them in maintaining a competitive advantage. Organisations should therefore have an overview of which competencies are critical in the current work environment. Following the grounded theory method and semi-structured interviews with 9 experts, a framework of critical competencies of white-collar workers in the Czech Republic was developed. The findings show that the digitally transformed work environment requires 15 critical competencies drawn from the aggregated dimensions of practical, social-emotional, and cognitive & meta-cognitive competencies. The major contribution of the research lies in the formulation of recommendations for managers, HR practitioners and rank-and-file workers. Using the framework, it is possible to conduct a competency audit, select specific competencies to develop or encourage staff, develop individual staff development programmes or consider competencies in the recruitment and selection process.