Interní komunikace a její vliv na efektivitu v logistice

The thesis deals with the topic of internal communication in the environment of a logistics company. The aim of the thesis is to analyze and evaluate internal communication in HOPI Logistics and to propose recommendations for possible improvements. The communication analysis is based on semi-structured and structured interviews with HR and transport management, secondary data from an employee satisfaction survey and own quantitative employee survey. A comparison of the company's results with the benchmark is also utilized. The analysis shows that while some aspects of communication, such as clarity and timeliness, are rated positively, the feedback work shows room for improvement. Further findings of the analysis are compiled in a table of strengths and weaknesses of the current communication set-up, based on which steps for improvement are suggested. Recommendations include defining an internal communication strategy, establishing key performance indicators, extending the functionalities of the internal HIP application, feedback collection and transparent communication of implemented changes or steps to optimise warehouse and transport cooperation.