Procesní řízení firmy

This thesis describes the implementation of business process management for a company operating an e-shop via the Shopify platform. The primary aim is to develop and document a process management methodology specifically tailored for this organization, utilizing Shopify Flow—a tool designed for automating business and organizational processes. A secondary objective of the thesis is to conduct a systematic mapping study of existing approaches, methodologies, best practices, and recommendations for implementing process management in a small, recently established company. Given the size and age of the company, approaches intended for large enterprises are inappropriate due to their complexity and implementations challenges. To achieve the objectives, I will undertake systematic literature research. With the help of the resulting systematic map, it will be easier to analyse the steps needed to implement process management and determine the processes to use in process management.