Analýza pracovních podmínek ve vybrané společnosti

This bachelor’s thesis analyzes working conditions at a selected company that operates 4- and 5-star hotels worldwide. The research focuses on the northern region of Mallorca, which is characterized by strong seasonality in tourism. The aim of this thesis is to evaluate working conditions at the selected company and their impact on employee satisfaction and retention. The theoretical section defines the specifics of human resource management in the hospitality industry, the impact of seasonality, and specific dimensions of working conditions. The practical section presents the results of qualitative research conducted through 14 in-depth interviews with current and former employees of the company. The research findings indicate that the key factors for employee retention are flexible working hours, an adequate compensation system, and a positive social environment. Critical issues include an inconsistent management style, short-term shift scheduling, inadequate compensation in the entertainment department, and deficiencies in occupational health and safety. Based on these findings, specific measures are proposed, including management training, 360-degree feedback, compensation for training in the animation department, and the provision of certified sunglasses. An economic evaluation shows that the proposed measures are effective, as the break-even point is reached with a 1% retention rate.