Komunikační procesy v konzultantské společnosti a jejich změny vyvolané pandemii COVID-19

The diploma thesis is focused on the analysis of changes related to the COVID-19 pandemic in communication processes according to the perception of employees. The main goal of the thesis is to determine how employees perceive changes in the communication process and then to suggest options to eliminate potential employees’ dissatisfaction. The thesis also shows the difficulties encountered by employees within the changes, but also reflects the positive changes that the COVID-19 pandemic has brought to the operations of the selected company. For the purpose of conducting qualitative research, a semi-structured interview was created, which was subsequently undertaken with ten respondents. The interviews were transcribed in the Transcribe program and subsequently analysed with the help of thematic analysis. The data obtained were divided into four areas and evaluated: perceptions of changes caused by the COVID-19 pandemic in communication processes, transparency of information, possible difficulties, positive transformations. The research shows that the changes in communication brought about by the COVID-19 pandemic were a great stress for most respondents and caused some difficulties, especially in the beginning. On the other hand, the COVID-19 pandemic also brought positive transformations, which were accelerated in society with the onset of the pandemic.